This is the Privacy Policy of Motor Clinic Limited. In this document, “we”, “our”, or “us” refers to Motor Clinic Limited. A reference to “you” or “your” refers to a user of our website or someone who contacts us about our services.

We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Motor Clinic Limited is a limited company registered in England and Wales.

Company number: 05101623

Registered and trading address:

Motor Clinic Limited
Trentham Road
Longton
Stoke-on-Trent
Staffordshire
ST3 4DJ

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
info@motorclinicltd.co.uk

When you contact us via the enquiry form on our website, we may collect the following personal data:

• First name
• Surname
• Email address
• Telephone number
• Vehicle registration number (optional)
• The service you are enquiring about
• Any information you include in your message

We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, and usage data, through analytics tools.

We collect personal data when you:

• Submit an enquiry via our website contact form
• Communicate with us by email or telephone

Website enquiries are sent to us by email and may also be stored securely within the website’s content management system (WordPress).

We only use your personal data where it is necessary and lawful to do so. This includes using your data to:

• Respond to your enquiry
• Provide information about our services
• Carry out vehicle servicing, repairs, or related work where requested
• Communicate with you regarding your vehicle or booking
• Manage our business operations
• Maintain the security and performance of our website

We do not use your data for marketing purposes unless you have explicitly requested or agreed to this.

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Legitimate interests – to respond to enquiries, provide services, and operate our business effectively
• Contract – where processing is necessary to carry out work you have requested or agreed to
• Legal obligation – where we are required to retain or process information for legal, accounting, or regulatory reasons

We do not sell or rent your personal data to third parties.

We may share personal data only where necessary to deliver our services or meet legal obligations. This may include sharing information with:

• Parts suppliers or service providers where required to complete work on your vehicle
• Professional advisers such as accountants or insurers
• IT and website service providers who support our systems

Any third parties we work with are required to handle your data securely and in accordance with data protection law.

We aim to keep personal data only for as long as necessary for the purposes for which it was collected.

• Enquiry data may be retained to allow us to respond effectively and maintain appropriate business records
• Customer information relating to completed work may be retained where required for operational, accounting, or legal purposes

Where exact retention periods cannot be defined in advance, we regularly review stored data and securely delete information that is no longer required.

We take appropriate technical and organisational measures to protect your personal data, including secure systems and restricted access.

Please be aware that no method of data transmission over the internet is completely secure. While we take reasonable steps to protect your data, information submitted online is done so at your own risk.

We use Google Analytics to help us understand how visitors use our website. This information is collected in an aggregated and anonymised form and helps us improve the performance and usability of the site.

Google Analytics may collect information such as pages visited, time spent on the site, and device type. This data does not directly identify you.

Further information about cookies and analytics can be found in our Cookie Policy.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request the deletion of your personal data, where applicable
• Object to or request restriction of processing in certain circumstances
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@motorclinicltd.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.

Any updates will be published on this page, with the revision date updated accordingly.

Last updated: February 2026.